A memorable birthday gift from Fast Company

How a UX designer created a Capital One chatbot so good, some people want to marry it

“We want our customers to relate with and trust Eno,” Hay says. “To do that in the context of money–something so incredibly nuanced and personalized to each individual–meant we needed to strip away anything about the character that could inhibit trust. Gender is one of those variables.”

How do you use big data to serve one person?

“We need to hire dreamers who think there’s a better way to design; one that’s more contextual, more colorful. People who are just nerdy enough and just practical enough to be able to make it happen with other nerdy, practical people.” — Full article in Venture Beat

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